fnd88 Privacy
Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how fnd88 ("fnd88", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "Player") who access or use the fnd88 website at fnd88.io and any associated mobile-optimised interfaces, applications, or services (collectively, "the Platform").

This Policy applies to all registered and prospective fnd88 players, visitors to the fnd88 website, and anyone who interacts with fnd88 through our customer support channels. By registering an account, depositing funds, placing bets, or otherwise using the fnd88 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read alongside the fnd88 Terms & Conditions, which govern the overall contractual relationship between you and fnd88. Defined terms used in this Policy carry the same meaning as defined in the Terms & Conditions unless otherwise stated.

2. Who We Are

fnd88 is an online betting and casino platform serving players in Bangladesh. For the purposes of this Policy, fnd88 acts as the data controller in respect of personal data collected from users of the fnd88 Platform. This means fnd88 determines the purposes and means by which your personal data is processed.

If you have any questions about this Policy or wish to exercise any of your data rights, you may contact the fnd88 Data Protection team via live chat on the Platform or by emailing [email protected].

3. Information We Collect

3.1 Information You Provide Directly

When you register for an fnd88 account, complete KYC verification, make deposits or withdrawals, participate in promotions, or contact our support team, you provide us with personal information that may include:

• Full legal name, date of birth, and gender
• Residential address, city, and postal code (in Bangladesh: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere)
• Email address and mobile phone number
• National Identity Card (NID) number or passport number
• Scanned copies of identity and address verification documents
• Payment method details including mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account references
• Username, password (stored in hashed form — never in plaintext), and security preferences
• Communications you send to our support team, including complaint details and chat transcripts

3.2 Information We Collect Automatically

When you access and use the fnd88 Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type and version
• Session start and end times, time zone (Bangladesh Standard Time, UTC+6)
• Pages and game screens visited, features used, and navigation paths
• Betting and gaming history, including game titles, stake amounts, and outcomes
• Deposit and withdrawal transaction records
• Referral source (how you arrived at the fnd88 Platform)
• Cookie identifiers and similar tracking data (see Section 9)

3.3 Information from Third Parties

fnd88 may receive personal data about you from third-party sources in limited circumstances, including:

• Identity verification and KYC service providers who confirm the authenticity of identity documents
• Payment processors and mobile financial service providers (bKash, Nagad, Rocket) who confirm transaction status
• Fraud detection and anti-money laundering screening services
• Publicly available databases used to screen against sanctions lists or politically exposed persons (PEP) registers

4. How We Collect Your Information

fnd88 collects personal data through the following primary channels:

• Account registration form — when you create your fnd88 account
• KYC document upload — when you submit verification documents
• Cashier / payment interface — when you deposit or request a withdrawal
• Platform interaction — automatically as you browse, play games, and place bets
• Customer support interactions — via live chat, email correspondence, and WhatsApp
• Cookies and tracking technologies — placed on your device when you visit the fnd88 website (see Section 9)
• Third-party integrations — from game studios, payment providers, and fraud screening services as described in Section 3.3

5. How We Use Your Information

fnd88 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity and age, and maintain your player profile.
• Service delivery: To process bets, credit winnings, facilitate deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• KYC and compliance: To verify your identity, age (21+), and residential address in compliance with our internal policies and applicable requirements.
• Fraud and security: To detect, investigate, and prevent fraudulent transactions, account takeover, money laundering, and other prohibited activities.
• Responsible gaming: To monitor gambling behaviour patterns, identify potential problem gambling indicators, apply player-requested limits, and intervene where necessary to protect player welfare.
• Customer support: To respond to your queries, complaints, and requests, and to maintain records of support interactions.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the fnd88 user experience, game offering, and interface design.
• Marketing communications: To send you promotional offers, bonuses, and platform updates by email or SMS, where you have provided your opt-in consent. You may withdraw consent at any time.
• Legal compliance: To fulfil our obligations under applicable laws and regulations, including responding to lawful requests from competent authorities.

6. Legal Bases for Processing

fnd88 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to enter into or perform the contract with you (i.e., providing the fnd88 betting and gaming service, processing payments, and managing your account).
• Legal Obligation: Processing is required to comply with applicable legal or regulatory obligations, including KYC, anti-money laundering, and fraud prevention requirements.
• Legitimate Interest: Processing is in fnd88's or a third party's legitimate interests, where those interests are not overridden by your rights. This applies to fraud detection, platform security, and certain analytics activities.
• Consent: Where no other legal basis applies, fnd88 relies on your freely given, specific, informed, and unambiguous consent — most notably for marketing communications. You may withdraw consent at any time by contacting support or using the unsubscribe mechanism in any marketing message.

7. Sharing Your Information

fnd88 does not sell your personal data. We may share personal data with the following categories of third parties only where necessary and on a strictly need-to-know basis:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment processors — solely to process your deposit and withdrawal instructions.
• Identity verification providers: Third-party KYC and document verification services that authenticate your identity documents and confirm your age.
• Fraud and AML screening providers: Services that screen transactions and account activity against fraud and money laundering databases.
• Game studio providers: Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, Ezugi, Spribe, and other licensed game providers receive limited technical data (e.g., session tokens) necessary to deliver their games within the fnd88 Platform.
• IT and platform infrastructure providers: Cloud hosting, data storage, content delivery, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or a lawful request from a competent government authority, fnd88 will disclose personal data to the extent required by that obligation.

All third-party service providers with whom fnd88 shares personal data are required by contract to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

8. International Data Transfers

Some of fnd88's third-party service providers — particularly cloud infrastructure and game studio partners — may be located or operate servers outside of Bangladesh. Where personal data is transferred internationally, fnd88 ensures that appropriate safeguards are in place, such as contractual data protection clauses, to ensure that your data receives a standard of protection equivalent to that applied within Bangladesh.

By using the fnd88 Platform, you acknowledge that your data may be transferred to, stored in, and processed in countries outside Bangladesh for the purposes described in this Policy. fnd88 will always take reasonable steps to ensure any such transfers are conducted securely and in accordance with this Policy.

9. Cookies and Tracking Technologies

fnd88 uses cookies and similar tracking technologies (local storage, session tokens, pixel tags) on the fnd88 Platform for the following purposes:

• Essential cookies: Necessary for the Platform to function — these enable your login session, maintain your game state, and keep your account secure. These cookies cannot be disabled without impairing Platform functionality.
• Performance cookies: Collect anonymised data about how players use the fnd88 Platform (pages visited, time spent, error encounters) to help us improve site performance and user experience.
• Functional cookies: Remember your preferences such as language, currency display, and notification settings to provide a personalised experience.
• Analytics cookies: Enable aggregate statistical analysis of Platform usage patterns. Data collected via analytics cookies is anonymised and does not identify you personally.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the fnd88 Platform, but may affect personalisation features. Please note that clearing cookies will log you out of your current session and remove saved preferences.

10. Data Retention

fnd88 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later, to meet anti-money laundering record-keeping requirements.
• KYC documentation: Retained for five (5) years from the date of verification or from the date of account closure, in accordance with applicable compliance requirements.
• Customer support communications: Retained for three (3) years from the date of last interaction.
• Marketing consent records: Retained for as long as a marketing relationship exists, plus two (2) years following withdrawal of consent or account closure.
• Technical / log data: Retained for up to twelve (12) months, after which it is deleted or fully anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fnd88's internal data disposal procedures.

11. Data Security

fnd88 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fnd88 Platform
• AES-256 encryption for sensitive data at rest, including financial and identity information
• Bcrypt hashing for all stored account passwords — passwords are never stored in plaintext
• Multi-factor authentication options for player accounts and mandatory two-factor authentication for all fnd88 administrative systems
• Role-based access controls ensuring that fnd88 staff can only access personal data relevant to their specific job function
• Regular independent security audits and penetration testing of the fnd88 Platform infrastructure
• Intrusion detection systems, DDoS mitigation, and real-time security monitoring
• Employee data protection training and strict internal data handling policies

While fnd88 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, fnd88 will notify affected players without undue delay.

12. Children and Minors

The fnd88 Platform is strictly intended for adults aged 21 years and over. fnd88 does not knowingly collect personal data from individuals under the age of 21. If fnd88 becomes aware that personal data has been collected from a person under 21, that account will be closed immediately, all associated data will be deleted or anonymised, and any funds deposited will be returned to the original payment source.

If you are a parent or guardian and believe that your child has registered an account on fnd88, please contact us immediately at [email protected] or via live chat and we will take prompt action to close the account and remove the associated data.

13. Your Data Subject Rights

As described in detail in the "Your Data Rights" section above, you have the following rights in relation to the personal data fnd88 holds about you: the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, the right to object, and the right to withdraw consent where processing is consent-based.

To submit a data subject request, please contact the fnd88 support team via live chat or by emailing [email protected] with the subject line "Data Subject Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it.

fnd88 does not charge a fee for handling data subject requests unless a request is manifestly unfounded, repetitive, or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request, having first notified you of that decision.

14. Marketing Communications

fnd88 may send you promotional communications — including details of bonuses, seasonal promotions (such as those tied to BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh), new game launches, and platform updates — via email or SMS, but only where you have given your explicit opt-in consent at registration or subsequently through your account preferences.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in every marketing email we send
• Updating your communication preferences in your fnd88 account dashboard
• Contacting the fnd88 support team via live chat or at [email protected]

Please note that opting out of marketing communications does not affect transactional and service communications, which fnd88 will continue to send as necessary for the operation of your account (e.g., deposit confirmations, withdrawal notifications, security alerts, and KYC requests).

15. Third-Party Links and Services

The fnd88 Platform may contain references to or integrations with third-party game studios and payment providers. While fnd88 takes care to work with reputable partners, we are not responsible for the privacy practices of those third parties. Each third-party provider operates under its own privacy policy, and fnd88 encourages you to review those policies where relevant.

fnd88 does not include external website links on the Platform, and we are not responsible for the privacy practices of any website you may access independently outside of the fnd88 Platform.

16. Changes to This Policy

fnd88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, fnd88 will post a notice on the Platform and, where reasonably practicable, notify registered players by email or in-Platform message. The date of the most recent revision is indicated at the top of this document.

Your continued use of the fnd88 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure in accordance with the fnd88 Terms & Conditions.

17. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way fnd88 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the fnd88 Platform
• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000 000

fnd88 will acknowledge privacy-related complaints within 48 hours and aim to provide a full resolution within 14 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority.

By using the fnd88 Platform, you confirm that you have read and understood this Privacy Policy. fnd88 — Bangladesh's trusted online betting and casino platform. 21+ only. Play responsibly.